Shipping policy

Shipping services

To Be Loved Treasures offers shipping services to our customers.

  • We cannot deliver to PO boxes.
  • We ship our items to most domestic Australian locations, we also ship to international destinations. (see international shipping)
  • All our orders are shipped via courier.
  • Customers requiring express shipping or requiring a more specialized shipping method are instructed to contact us to further discuss their requirements before placing your order. (See Express Shipping Services)

For all orders which require shipping within Australia, we use the most cost-effective shipping service from a number of shipping companies. If you require an express service or a more specialized service, please notify us at the time of placing the order.

  • For all orders placed both online and in store, unless otherwise specified when placing the order, regular shipping services will be used.
  • If you, the customer is not at home when a delivery attempt is made, a card will be left to arrange delivery. You may be liable for a 2nd attempt delivery charge.
  • Tracking information for your order will be provided as part of the order confirmation process.

Freight charges.

  • For all products listed on our website, the prices are excluding shipping freight and handling charges. Our website will calculate shipping and then add the cost of shipping to the customer’s order total. This is normally completed at the shopping cart stage.
  • Freight charges are calculated by the shipping company based on size and weight of the item and will vary in cost due to the reason.
  • Freight charges are not refundable once the item(s) have been dispatched.

Express shipping services.

For customers wishing to utilize express services for their order, notification must be received as part of the placing an order process.

  • We will endeavor to process and complete the customer order as per our delivery times and information section
  • For all shipping requested orders, it is reasonable to expect that for customers placing order(s), know and understand To Be Loved Treasures cannot control or determine specific delivery times to your destination. To Be Loved Treasures will endeavor to process and have your order ready for dispatch as per our delivery times and information section.
  • In no case does To Be Loved Treasures guarantee delivery, or guarantee delivery based on an estimated delivery times provided to us by the shipping company

International ordering and shipping

  • We currently offer international ordering and shipping
  • Please insure you're aware of conversion rates